Deloitte recruitment for Global Tax and Legal Digital Support Analyst Position

 Deloitte recruitment for Global Tax and Legal Digital Support Analyst Position

About Deloitte-

Deloitte Touche Tohmatsu Limited, commonly referred to as Deloitte, is a multinational professional services network with offices in over 150 countries and territories around the world.

Details Of Deloitte Hiring-

Company: Deloitte

Position: Deloitte recruitment for Global Tax and Legal Digital Support Analyst Position

Location: Hyderabad, Telangana, India

Qualification Required: Any Graduate       

What you will do -

• Customer handling skills – Call etiquettes 
• End to End ticket management·
• Basis ITIL concepts of Incident, problem & change management is must·
• Experience in managing voice & non-voice support (Calls, chats & email Adhering to SLAs like response time of an email & chat. ASA for calls & etc.·         
• Performing as per set standard on metrics like C-SAT, AHT, FCR, schedule adherence, escalation threshold, quality scores, & etc.
• Zero RED light calls for entire year. Understanding on above metrics is mandated ·
• Client value add prioritization of issues, VIP support and calculating business impact are basic expectations from the person who would work in this role·
• Process incoming service requests, incidents and change requests and formulate appropriate responses ·
• Manage multiple support mailboxes and respond to emails· 
• Triage and troubleshoot issue(s) reported on all applications.·
• Report and record any new defects on all applications.· 
• Communicate with end-users including external (non- Deloitte) client users, this includes contacting Partners, Directors and Senior Managers from the client organization· 
• Troubleshoot and resolve technology-related issues on technologies such as MS Office, and custom-built applications primarily on Microsoft stack (ASP.NET, C#, Active Directory and DPASS)·
• Provision user accounts for external (non- Deloitte) client users

Technical Requirements-

• Any Graduate
• 0-1 year experience 
• Excellent Customer service (Phone / Chat / Emails)Excellent spoken English Language proficiency Proficient with MS-OfficeService Now experience
• preferred Exposure to application support, ITIL framework etc.
• Excellent written & verbal skills Customer Service experience 
• Comfortable to work in 24*7 environment

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