Air India SATS Recruitment For Any Graduate Freshers Customer Services Agent
Air India SATS Airport Services Private Limited is growing their team and recently released one hiring to hire freshers Any Graduates for the Position of, Customer Services Agent. Now as this job is for customer service role, so It is definite that you should have a good communication skills with some computer operating knowledge.
About Air India SATS:
AIR India SATS Airport Services Private Limited provides airport services. The Company offers passenger, cargo, and baggage handling, as well as load control, cabin, automated exterior aircraft cleaning, and meet and assist services. AIR India SATS Airport Services serves customers in India.
Details Required:
Company: Air India SATS Airport Services Pvt. Ltd.
Role: Customer Services Agent
Location: Bangalore, India
Required Qualification: Any Bachelor’s Degree
Experience: 0 – 12 months of experience in the relevant field
Last Date To Apply: 04/30/2022
Job Roles and Responsibility:
- Floor walking – distribute baggage tags and immigration form to the passenger, greet and guide the passenger.
- Document check – travel documents (passport, certificate of identity, emergency certificate, merchant seamen book), endorsements, visas, health certificate, Airport tax, customs.
- Passenger Meet & Assist – assisting VIP, CIP and Mother with child.
- Pre-flight –
- Check the flight details (registration) assign the flight and block the seats for infant, wheelchair and for group passenger.
- Check for special messages for outgoing passengers.
- Taking pre-flight manifest, incoming manifest and incoming passport details.
- Post Flight –
- Print the final e-ticket, final manifest, passport details. Take General Declaration (arrival/departure)
- Write the final reports (check in report, boarding gate report, feedback form) Special Handling – assisting infants, wheelchair passenger, physically challenged.
- Check in Counter – Travel documents (passport, certificate of identity, emergency
- certificate, and merchant seamen book), endorsements, visas, health certificate, Airport
- tax, and customs.
- Tagging the baggage to final destination.
- Check-in the correct passenger.
- Handover boarding pass and baggage acknowledgement to passenger.
- Adhere to correct procedure of acceptance and handling of registered baggage.
- Announcement – information about boarding procedure.
- Documents – Arrival & Departure Clearance – General Declaration, passenger manifest. Excess Baggage Collection Filing flight documents – General Declaration, passenger manifest, Seat map, meals detail, Passenger Information List.
- Boarding gate functions – Arranging barricades, announcements, stubbing, document
- check (passport, boarding pass), editing of boarding passes, printing onboard documents.
- Perform any other duties as assigned by their superiors Responsible and accountable for overall quality, safety and security of operations.
More Important Details:
- PERSONAL CHARACTERISTICS & BEHAVIOURS
- Possesses openness to new challenges
- Willingness to go beyond the challenges and meet deadlines.
- Possesses good communication skills.
- Should have the ability to solve problems
- Should be service-oriented
- Graduate in any subject
- Age Limit: Not more than 28 years.
- Fresher can apply.
- Staff who are currently working at the Airport/staff having experience in Aviation
- The industry would be an added advantage.
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